Returns & refunds
Personalised goods · CCR 2013 exempt · damage replaced at our costMade-to-order products
Because every product is personalised and made to order, we cannot accept returns for change of mind. Under UK Consumer Contracts Regulations 2013, personalised goods are exempt from the standard 14-day cancellation right.
Damaged or incorrect orders
If your order arrives damaged or incorrect, please contact us within 14 days of delivery with a photo of the issue. We'll arrange a free replacement or full refund.
Contact
Email hello@stableandhoof.com with your order number and we'll get back to you within 2 working days.